Frequently Asked Questions

Can I deposit my tax refund to my card?
Where can I use the card?
Can I withdraw money at an ATM with my Prepaid Card?
What is the maximum amount of money I can withdraw in one day?
What are the fees?
How do I load money onto the card?
What is the maximum amount of money I can have on my card at one time?
How do I check my balance?
How do I see a listing of my transactions?
How can I skip the menu and speak with a live person about my account?
Can I pay bills online?
Can I pay at the gas pump?
Can I overdraw my account?
What if I forget my PIN or suspect someone else knows it?
How do I report a lost or stolen card?
What is the difference between a "Credit" and a "Debit" transaction?

Can I deposit my tax refund to my card?

Yes, your routing number and account number is provided with the card, just enter your routing and account number on your tax form. 

Where can I use the card?

Anywhere MasterCard prepaid cards are accepted, worldwide: at millions of stores, on the internet, at the gas pump, ATM’s and more.

Can I withdraw money at an ATM with my new card?

Absolutely—at any ATM that displays a MasterCard, Maestro, Cirrus or Star acceptance marks. You'll need to enter your personal identification number (PIN) and choose "Checking" for the account type. 

  

What is the maximum amount of money I can withdraw in one day?

You can withdraw up to $300 per day using an ATM.

What are the fees?

Our aim is to keep fees low for our customers. See our complete list of fees or click under Terms and Conditions and compare.

How do I load money onto the card?

The best way is through our direct ACH Solution from our website and through direct deposit.  Also, you can take advantage of our "Green Dot" link on our website, click "Reload Your Card". It's free, easy, and saves you money—you'll enjoy the convenience. More information on other ways to load money under "Reload Your Card" section.

What is the maximum amount of money I can have on my card at one time?

The total balance on your Prepaid Card cannot exceed $2,500 at any given time.

How do I check my balance?

Login to our online service center or call us toll free at 800.536.5149.

How do I see a list of my transactions?

Login to your card account—all transactions are recorded automatically.

How can I speak with a live person about my account?

To speak with a live representative regarding transactions on your account dial the number on the back of your card or dial 800.536.5149. You will then be able to speak with a customer care representative.

Can I pay bills online?

Yes, you can pay bills through www.billx.com  

Billx.com
Founded in 1999, Billx.com is the easiest, most secure and convenient online bill-presentment service on the Web today. As a wholly owned subsidiary of Payment Data Systems, Inc. , Billx.com enables customers to review their bills online and make payments with the click of a mouse. Also, Billx.com offers the industry's most comprehensive fraud protection guarantee, protecting user's checking accounts from unlawful tampering. 

How Billx.com works
Billx.com lets you make single payments to any of your payees. You can quickly enter an amount and a payment date to schedule a single payment to one or more of your payees at the same time. Once you select the payments to be made and click Pay All Marked, you've paid all your bills. For a more detailed example of how Billx.com works, go here.

Can I pay at the gas pump?

In most cases, yes. If the card is declined at the pump, pay the cashier inside. When you pay at the pump a $75 hold will be place on the funds in your account until the transaction has cleared your account. To avoid this $75 hold, just pay inside.

Can I overdraw my account?

Your Prepaid Card is designed to help you avoid overspending—if you don’t have the funds to make a purchase, we will decline the transaction. But in the rare event that a store does let a transaction go through, even if you don't have sufficient funds, you are, of course, still responsible for the full amount of the purchase.

What if I forget my PIN or suspect someone else knows it?

It's important that you keep your PIN a secret. Never write it down or share it with anyone. To have a new PIN issued, please call us at 800.536.5149.

How do I report a lost or stolen card?

Call the number on the back of your card or dial 800.536.5149 immediately.

What's the difference between a "credit" and a "debit" transaction?

When you make a purchase, you’ll either need to enter your PIN (merchants call this a "debit" transaction) or sign a receipt (merchants call this a "credit" transaction—even if you use a prepaid card). If you choose "debit," and enter your PIN, some merchants will offer you the chance to get cash back. If you choose "credit," and sign a receipt, your transaction is guaranteed to be covered by MasterCard’s Zero Liability policy.

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